Terms of Business

1. Minimum Quantities

We cater for any number of covers. Each menu will state the minimum number of covers it can be ordered for at the price shown.

For orders to be delivered, there is a minimum order value of £15.00. This can be made up of several smaller orders.

2. Delivery Times / Windows

2.1 Please state on your order email the 'Latest time of arrival' for your delivery at your location, not including any time you need to set up/organise after delivery has been made. It is always best to leave a 30 minute window between delivery time and serving time. Cater UK will deliver at or before your 'Latest time of arrival' and the earliest we would deliver would be 08:30 for a lunch order and 06:30 for a breakfast order.

2.2 If no delivery time or 'Latest time of arrival' is requested on your order, we will work the default delivery windows below or follow the normal delivery pattern if you are a regular repeat customer.

     08:30 - 13:30 for lunch orders

     08:30 - 10:30 for breakfast orders

For a delivery earlier than 08:30, see 4.3 below.

3. Cool Box Delivery

3.1 In the event that you do not have adequate refrigeration on site and the delivery is made more than 2 hours prior to your 'Latest time of arrival', we would leave your delivery in a cool box which will keep the food cold for up to 6 hours.

3.2 There is no additional charge for a cool box delivery, however should you request a cool box delivery for a delivery window in which we would not have normally have deployed one, this can be arranged and does carry a small additional cool box delivery charge, see 4.2.

4. Delivery / Handling Charge

4.1 All orders incur a small delivery/handling charge. This can vary at short notice due to fuel price fluctuation or expansion of ULEZ (Ultra Low Emission Zones) and CAZ (Clean Air Zones). Currently, the charge is as follows:

Based on the size of an order (Determined by net price)

Order Value £         Singular Delivery/Handling Cost Per Order

                                                              As a % of average order value

£0 - £50                 £3.95 + vat             16%

£50 - £100             £5.95 + vat               8%

£100 - £200           £8.95 + vat               6%

£200 - £300           £11.95 + vat             5%

£300 +                   £14.95 + vat             3%

Please note, this is 'per order', not 'per delivery' or 'per person'. If you have a breakfast order and a lunch order (or 2+ separate orders of any type) both/all delivered together, the charge still applies to both/all orders as it is a 'handling charge', not just a delivery charge. Each order needs to be picked, packed, checked and scheduled for complete refrigerated transport which also required monitoring of critical temperature control points.

4.2 If we are more than 2 hours earlier than your 'Latest time of arrival', we will leave your order in a cool box. If you request a cool box delivery in a delivery window in which we would not normally have deployed one (generally within 2 hours of your stated delivery time) there is an additional £4.95 per cool box used. 

4.3: Breakfast Deliveries. All deliveries from 08:30 onward are subject to normal delivery/handling charges, see 4.1 above. For earlier than 08:30 deliveries, please follow the below scale of charges:

        Delivery between 0730-0830     £15.00 + vat delivery charge

        Delivery between 0630-0730     £25.00 + delivery charge 

        A minimum of £15.00 order value must apply before delivery charge is added.

5. Receipt Of Deliveries

All orders must be signed for as proof of delivery and at that point, responsibility for the order in all aspects is handed over to the customer. Any shortages must be notified to us within 24 hours.