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Lead Times
Ordering, Amending an order, Cancellation
1. Ordering Lead Times
A general rule is:
Standard Menus: 24 hours notice.
Executive Menus: 48 hours notice.
There are some exceptions to this so below is a more precise set of absolute deadlines.
*Please note, these are the absolute deadlines for placing such orders as shown. You should always give as much notice as possible even if its weeks or months. Please get your orders in as early as you can and then amend them closer to the time if you need too rather than hold on until the last minute to place an order.
| Standard Menus | ||||||
| Delivery Day: | Order by: | Lunch Orders | Breakfast Orders | |||
| Monday | Friday | 17:00 | 17:00 | |||
| Tuesday | Monday | 11:00 | 10:00 | |||
| Wednesday | Tuesday | 11:00 | 10:00 | |||
| Thursday | Wednesday | 11:00 | 10:00 | |||
| Friday | Thursday | 11:00 | 10:00 | |||
| Executive Menus - Lunch | ||||||
| Delivery Day: | Order by: | Lunch Orders | Breakfast Orders | |||
| Monday | Friday | 17:00 | 17:00 | |||
| Tuesday | Friday | 17:00 | 17:00 | |||
| Wednesday | Monday | 11:00 | 10:00 | |||
| Thursday | Tuesday | 11:00 | 10:00 | |||
| Friday | Wednesday | 11:00 | 10:00 | |||
Same Day Bookings
We are no longer able to take same day bookings due to the lead time being too short.
2. Changes to Bookings
For any changes to existing orders, please give as much notice as possible. Changes at short notice will follow the same lead times as for ordering shown in the orange and green tables above.
After the deadline it will not be possible to increase or decrease an existing order due to product quantities having already been submitted to our order collation system for stock ordering purposes.
It will still be possible to cancel your order but this will be subject to cancellation policy, see below.
3. Cancellations
All cancellations made up to and including two days before delivery day:
Eg. Cancelled on Monday for Wednesday delivery day = *Free of charge
*Unless a customer has already been made aware of any special cancellation conditions due to the nature of their order and a different cancellation schedule agreed.
Cancellations made the day before delivery day, up to 1100:
Will be subject to a 35% cancellation charge of any amounts over £50.00.
So orders below £50.00 can be cancelled free of charge, for an order of £70.00 the charge would be £20.00 x 35% = £7.00.
This is to cover us for loss of stock when orders are cancelled at short notice.
Cancellations made the day before delivery day, after 1100:
Will be subject to 50% cancellation charge to cover the loss of stock which we would not be able to return.
Orders cancelled on the day of delivery:
Charged at 100%.